Ace88 Privacy Policy – Personal Data Protection for Malaysian Players

When you register and use the ace88, we collect various types of information to ensure a safe, seamless, and personalised gaming experience tailored to your needs as a Malaysian player. Collecting this information is necessary for us to operate the platform responsibly and comply with all applicable legal requirements.

Generally, the information we collect falls into two main categories: information you provide directly to us, and information collected automatically as you use our platform.

• Registration Information: Full name, Malaysian phone number, email address, date of birth, and the password you set when registering your ace88 account.
• Identity Verification (KYC) Information: A copy of your MyKad, Malaysian passport, or driving licence may be requested for identity verification prior to your first withdrawal or when transactions exceed certain thresholds.
• Financial Information: Details of the payment methods you use, including your Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow account numbers, or FPX banking account information (Maybank2u, CIMB Clicks), for the purpose of processing deposits and withdrawals.
• Communications: Information you share when contacting ace88 customer support via live chat or email, including complaints, enquiries, and feedback.

• Technical Data: IP address, browser type and version, device operating system, screen resolution, and other technical information collected automatically when you visit the ace88 platform.
• Gaming Activity Data: Records of the games you play, wager amounts, wins, losses, time spent playing, and your overall gaming behaviour patterns.
• Transaction Data: A complete history of deposits and withdrawals, including dates, times, amounts, and payment methods used.
• Cookie & Session Data: Login session details, language preferences, account settings, and cookies used to enhance your experience on the ace88 platform.

ace88 uses your personal information solely for legitimate purposes that you have implicitly agreed to upon registering as a member of our platform. We will not use your data for any other purpose without first obtaining your additional consent.

Below are the key purposes for which ace88 uses your data:

• Account Management: Creating, managing, and verifying your ace88 account, including the KYC identity verification process required for legal compliance.
• Transaction Processing: Process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other Malaysian payment methods available on the platform.
• Service Delivery: Gives you access to enjoy all games on ace88, including slots such as Lucky Neko, Jungle King, and Extra Stars; the fishing game Thunder Fishing; live casino Dream Catcher; as well as Cash Mahjong and Caribbean Stud.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, and platform abuse that could compromise the security of other members.
• Customer Support: Providing accurate and effective assistance whenever you reach out to the ace88 support team in Bahasa Malaysia via 24/7 live chat or email.
• Promotional Communications: Sending notifications about bonuses and special promotions for Malaysian celebrations such as Hari Raya, Chinese New Year, and Hari Merdeka – provided you have not opted out of such communications.
• Platform Improvement: Analysing usage patterns in aggregate (not at an individual level) to improve interface design, technical performance, and the overall player experience.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including any reporting requirements mandated by the relevant authorities.

ace88 does not sell, rent, or share your personal information with third parties for their own marketing purposes. Your privacy is our priority, and we will only disclose your information under the limited circumstances described below.

• Payment Service Providers: Transaction information is shared with third-party payment providers (such as FPX, Touch 'n Go, GrabPay, and other payment processors) solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict data protection agreements.
• Game Providers: Third-party game providers that supply games to the ace88 platform may receive the minimum technical data required to run their games. No personally identifiable information is shared unless necessary.
• Audit & Security Services: Authorised third-party auditors who verify the RNG fairness of ace88 games may receive technical data that contains no personally identifiable information.
• Legal Requirements: ace88 may disclose your information to government authorities, law enforcement agencies, or courts when required by law or a valid court order.

The security of your personal information is one of our highest priorities at ace88. We continuously invest in the latest security infrastructure to ensure your data remains protected against unauthorised access, modification, disclosure, or destruction at all times.

Key security measures we employ at ace88 include:

• 256-bit SSL Encryption: All data transmitted between your device and ace88's servers is encrypted using 256-bit SSL protocol — the highest security standard adopted by leading financial institutions worldwide.
• Two-Factor Authentication (2FA): ace88 supports two-factor authentication as an added layer of security to protect your account from unauthorised access.
• 24/7 Security Monitoring: The ace88 IT security team monitors our systems around the clock to detect and respond to any security threats promptly.
• Internal Access Controls: Members' personal information is accessible only to ace88 staff who require it to perform their duties, and all access is logged and audited on a regular basis.
• Regular Security Audits: ace88 engages independent security experts to conduct regular penetration testing and vulnerability assessments, identifying and remediating any weaknesses before they can be exploited.

ace88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse traffic, and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

You can manage cookie usage through your browser settings. Please note, however, that disabling certain essential cookies may affect the functionality of the ace88 platform and your gaming experience. Security and authentication cookies cannot be disabled as they are fundamental to the platform's operation.

As a member ace88, you hold a range of rights regarding the personal information we hold about you. ace88 fully respects these rights and will process any related requests within a reasonable timeframe.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you at any time. Access requests can be submitted by emailing [email protected].
• Right to Rectification: If you find that personal information held in ace88's records is inaccurate or out of date, you have the right to request a correction. Certain details can be updated directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. However, this right may be limited by our legal obligations to retain certain records for specified periods.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time by contacting us. This withdrawal does not affect the validity of any processing carried out prior to that point.
• Right to Object: You have the right to object to the processing of your personal information for specific purposes, in particular direct marketing.

ace88 only retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: For as long as your account remains active with ace88, we retain all relevant personal information to ensure you can make full use of the platform.
• Data After Account Closure: After you close your account, ace88 will retain your account and transaction records for a minimum of 5 years for legal compliance, dispute resolution, and audit requirements.
• Support Communication Data: Chat records with the customer support team are retained for 3 years for reference and service improvement purposes.
• Marketing Data: If you withdraw your marketing consent, your information will be removed from our mailing list within 30 days of the request being received.

ace88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. Any significant changes will be communicated to members via a notice displayed on the ace88 platform homepage or to the email address registered to your account.

We recommend reviewing this Privacy Policy periodically, especially when you receive an update notice from us. The date of the most recent update is always displayed at the top of this document for your reference.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ace88 manage your personal information, please do not hesitate to reach out to us. The ace88 privacy team is available to assist you in Bahasa Malaysia and will respond to all privacy enquiries within 14 working days.

• Privacy Email: [email protected] – please include the subject line "Privacy Inquiry" to ensure your message is directed to the right team.
• Live Chat: ace88's support team operates 24/7 in Bahasa Malaysia and can assist you with basic privacy enquiries. Average response time is under 90 seconds.
• Formal Complaint: If you are dissatisfied with our response to your privacy enquiry or complaint, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.